1.     How do I create an account?

Pls visit Account in the top menu then select Create Account and follow the simple steps to complete.

2.     What are the accepted methods of payment?

We accept all major credit cards for online orders via Stripe. And you may also choose Paypal as payment method. If you would like to pay with a purchase order this can be attached to the order but would approval before your order is processed. Alternatively, we can also accept bank transfer, contact our team at info@panckoo.com  or call 0086-15022345719 where we can assist you.

Our office hours are Monday to Friday 09:00hrs – 17:00hrs. (GMT+8)

3.     When will I be invoiced?

Your method of payment will be charged when we finalise your order.

4.     Will I receive confirmation of my order?

Yes, once your order has been processed, you will receive an email confirmation.

5.     How do I access product support if I experience a problem with the product?

Contact our technician at info@panckoo.com. Our office hours are Monday to Friday 09:00hrs – 17:00hrs. (GMT+8)

6.     Can you help me find the right product for my requirements or tailor a particular one?

If you are unable to find a particular item for your requirements our team may be able to assist and recommend a product. Contact us at info@panckoo.com Our office hours are Monday to Friday 09:00hrs – 17:00hrs. (GMT+8)

7.     Where do you ship to?

We ship to all locations within the Fedex transportation territories system (shipping costs may Vary).

8.     When will I receive my order?

At Panckoo we aim to process all orders within 48 working hours of receipt, as stock levels allow. Product that are not within our current stock would be subject to a lead time from our factory. Lead time can vary from 1 – 8 weeks depending on the products availability. You can contact us at toni.wang@panckoo.com for our current lead times.

9.     How can I track my package?

All packages are shipped with a tracking number with the ability to track via the courier’s website.

10.   How can I check the status of my order?

Please contact us at info@panckoo.com . Our office hours are Monday to Friday 09:00hrs – 17:00hrs.

11.  Do you offer repairs or servicing for your products?

At Panckoo we can repair, service or restore many of our products under warranty upon request. Many of our product have a range of replaceable parts.

Pls feel free to contact info@panckoo.com for further assistance in case above info couldn’t help you to go through your current doubts.